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We offer Mental Health Access (copay or deductible) Assistance to youth, children, and parents of dependent children (ages 0-25) who live in Lancaster County and have financial need.
Formerly Mental Health Copay Assistance program
Touchstone Foundation, formerly known as LOHF (Lancaster Osteopathic Health Foundation) works to improve access to mental and behavioral health services for children, youth, and families in Lancaster County. In 2022, we helped 270 families with over 1,000 therapy visits to nearly 50 mental health providers in Lancaster County. Unlike an Employee Assistance Program which limits the number of visits, this program supports as many visits as needed. Clients must reapply each year to verify their income.
Our Mental Health Access Assistance program continues to provide financial support to children, youth, and families of Lancaster County. Starting January 1, 2024 we will increase our support to $50.00 per visit towards copays and deductibles. Applicants must be under the age of 26, or the parent of a dependent child under age 26. Household income may not exceed 250% of the Federal Poverty Level. Families and young people must be residents of Lancaster County, PA and have commercial insurance.
Formerly the Mental Health Copay Assistance program, since February 1, 2023 we have implemented changes to expand the number of people eligible for our program by addressing the problem of high deductibles and streamlining the reimbursement process. Our application process for both patients and participating providers will not change.
Our Mental Health Access Assistance program provides monetary assistance towards seeking a behavioral healthcare provider for youth, children, and parents of dependent children (ages 0-25) who live in Lancaster County and have financial need.
Program Changes:
First, you will bill the patient’s insurance company exactly as you would for any patient
Next, you will bill Touchstone Foundation for $50 per visit
Then, you will bill the patient for the remainder of their copay, for example:
Total cost of services: $110
Less, amount paid by insurance ($50 copay): $50
Less, Touchstone Foundation’s portion: $50
Remainder of copay: $10
Note: Touchstone is unable to contact the insurance company directly- we rely on you to provide us with accurate information regarding deductibles and copay amounts.
What to include on an invoice to Touchstone Foundation:
Note: Do NOT include HIPPA information, such as CPT or ICD codes, patient DOB, contact info, etc.
How often should you send an invoice?
We recommend no more than weekly and no less than monthly. We will not reimburse for visits more than 90 days past, unless by prior agreement. Under no circumstances can we reimburse for visits from the previous year after March 30th of the following year.
My patient is a Lancaster County resident, but I practice in a different county. Can I still enroll in your program?
YES! The provider does not need to be in Lancaster County, only the patient.
My patient has co-insurance, not copays; will you reimburse for co-insurance?
We will cover co-insurance payments up to $50. The patient is responsible for paying you for any remaining co-insurance over $50 (their $10 + our $50).
My patient has not reached their deductible- are you able to assist them with the cost of their visit?
As the provider, you must bill the insurance company so the patient will eventually reach their deductible. In the meantime, we can cover up to $50 per visit. The patient is responsible for paying you for the remainder of the bill. We encourage patients with high-deductible plans to contact the PA Health Access Network (PHAN) at https://pahealthaccess.org/gethelp/ to get help with choosing a plan that might better meet their needs.
